Refund Policy for Nipun IT Solutions Pvt Ltd

At Nipun IT Solutions Pvt Ltd, we are committed to providing high-quality IT services to our clients. In the rare case that you are dissatisfied with our services or wish to request a refund, please review our refund policy below.

1. Eligibility for Refunds

Refunds will be considered on a case-by-case basis and are typically applicable under the following circumstances:

• Service Failure: If we are unable to deliver the services as agreed upon in the service contract or agreement.
• Overpayment: If a billing error results in an overpayment.
• Cancellation: If the client cancels the service before any work is performed or before the agreed-upon deliverables are completed.

Refunds will not be issued for the following:

• Services that have been completed or delivered in accordance with the agreed terms.
• Changes to the scope of the project after work has begun.
• Any dissatisfaction that arises from the client changing their mind after services have been rendered or work has commenced.

2. Refund Request Process

To request a refund, clients must submit a written request via email to varaprasad.j@nipun-it.com or use our contact form on the website. The request must include:

• The reason for the refund request.
• Relevant details of the service provided.
• Any supporting documentation, such as a service agreement, payment receipts, or communications related to the issue.

Once we receive the refund request, we will assess the situation and determine if the request meets the criteria outlined above.

3. Refund Duration

Processing Time: Refunds will typically be processed within 5-10 business days after receiving a valid refund request. This timeline may vary depending on the nature of the service and the complexity of the request.

Notification: You will be notified of the outcome of your refund request via email. If a refund is approved, we will also notify you of the expected refund date.

4. Refund Mode

Refunds will be issued through the same payment method used during the original transaction. The following modes may be used:

• Credit/Debit Card: Refunds will be credited back to the original card used for payment.
• Bank Transfer: If the payment was made via bank transfer, the refund will be processed to the same bank account used for the original payment.
• Other Payment Methods: For other payment methods (such as PayU, RazorPay, PayPal, etc.), the refund will be processed through the same platform.

5. Partial Refunds

In some cases, if services have already been rendered partially or in part, a partial refund may be issued based on the amount of work completed. This will be determined after evaluating the nature of the work and the status of the project.

6. Contact Information

If you have any questions about our refund policy or would like to request a refund, please contact us at:

Nipun-IT Solutions Pvt. Ltd,
5th Floor, Ayyappa Central, 802 & 803,
Sri Swamy Ayyappa Society,
Madhapur, Hyderabad - 500081.
Email: varaprasad.j@nipun-it.com
Phone: +91 8790793553